Lakshmi Kumaran & Sridharan AttorneysAn ISO 9001 / 27001 certified law firm

Service quality benchmarks for wireless data services

20th December, 2012

The Telecom Regulatory Authority of India (TRAI) has released “The Standards of Quality of Service for Wireless Data Services Regulations, 2012”. The regulations mandate every Cellular Mobile Telephone Service provider or Unified Access Services provider to set up a test set up comprising of servers and test probes to cover the entire geographical area of coverage of different data services in the licensed service area.

The service providers are required to meet the quality of service benchmarks for wireless data services in respect of parameters like provision or activation of data services, successful data transmission download/upload attempts from a test server and minimum download speed from a test server covering all tariff plans.

Service providers have to publish on their websites, the details of all data services offered, along with their tariff, clearly indicating the cities and towns where such data services and tariff plans are applicable. The service providers shall not offer new data services or modify the existing data services or tariff (s) without such prior publication.
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